Shipping Policy
Welcome to Vanelate! We strive to provide you with a seamless shopping experience, and this includes fast and reliable delivery of your orders. Please take a moment to review our shipping policy to understand how we handle the shipment of your products.
Processing Time:
Orders are typically processed within 1 to 2 business days after payment is received. Please note that processing times may vary during busy periods or promotions.
Shipping Fees:
Shipping fees are calculated based on the weight of your order and the destination. You can review the shipping fees during checkout before finalizing your purchase.
Shipping Methods:
We offer a variety of shipping methods to meet your needs, including standard and express options. Carriers may include La Poste, UPS, FedEx, DHL, and others, depending on your location and the shipping method selected during checkout.
Estimated Delivery Time:
Estimated delivery times are provided during checkout based on the shipping method chosen and the destination. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
International Shipping:
We currently offer international shipping to select countries. International shipping fees and delivery times vary depending on the destination and the shipping method chosen.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer service team at vanelateshop@gmail.com for assistance. We are here to resolve any issues and ensure that you receive your order on time.
Lost or Stolen Packages:
In the unfortunate event that your package is lost or stolen, please contact us immediately so we can initiate an investigation with the carrier.
Shipping Restrictions:
Some products may be subject to shipping restrictions based on local laws and regulations. Please check the local regulations before placing your order.
Returns for Delivery Failures:
If a package is returned to us due to failed delivery attempts or incorrect address information provided by the customer, additional shipping fees may apply for reshipping.
Changes to the Shipping Policy:
We reserve the right to update our shipping policy at any time. All changes will be reflected on this page. If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at vanelateshop@gmail.com.
Thank you for choosing Vanelate! We appreciate your trust.